Delivery Policy

Effective Date: May 15, 2025

At TikViewer, we are committed to delivering your billiard products in a timely, secure, and efficient manner. This Delivery Policy outlines our shipping methods, timelines, fees, and related terms for all orders placed on www.tikviewer.com.

1. Shipping Regions

We currently offer delivery to the following:

  • United States (Domestic Shipping)

  • International Shipping to selected countries (check availability at checkout)

If your country is not listed, please contact our support team for assistance.

2. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

Custom or pre-order items may require additional processing time, which will be noted on the product page.

3. Delivery Timeframes

Estimated delivery times after dispatch:

  • Standard Shipping (U.S.): 3–7 business days

  • Express Shipping (U.S.): 1–3 business days

  • International Shipping: 7–21 business days, depending on location and customs clearance

Please note that delivery times are estimates and may vary due to carrier delays, customs, or external factors beyond our control.

4. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Destination

  • Package weight and dimensions

  • Chosen shipping method

Free shipping may be available on qualifying orders or during promotional periods.

5. Order Tracking

Once your order is shipped, you will receive:

  • A confirmation email with tracking details

  • A tracking link to monitor the delivery status

If you do not receive your tracking number within 3 days of placing your order, please contact us.

6. Delivery Issues

Please notify us immediately if:

  • Your order is delayed beyond the estimated timeframe

  • The tracking status shows delivered but you haven’t received the item

  • The package arrives damaged or incomplete

We will work with the courier and you to resolve the issue as quickly as possible.

7. Customs & Import Duties (International Orders)

For international shipments, customs duties, taxes, and import fees may apply. These are the responsibility of the recipient and are not included in the product price or shipping fee unless otherwise specified.

Please check with your local customs office for more information.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. TikViewer is not liable for orders delayed or lost due to incorrect or incomplete addresses. Please double-check your information before confirming your order.

9. Undeliverable or Refused Packages

If a package is returned due to failed delivery attempts, incorrect address, or refusal, the customer may be responsible for additional shipping fees to resend the order.

10. Contact Us

If you have any questions regarding your delivery, please reach out to:

Our team is happy to assist you with tracking, shipping options, or delivery issues.