Refund Policy
Effective Date: May 3, 2025
At TikViewer, we are committed to providing a high-quality experience for our users. If you’re not satisfied with the services you’ve received, we offer a clear and transparent refund policy to ensure your satisfaction.
1. Refund Eligibility
We offer refunds for services under the following conditions:
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Subscription Services: If you cancel your subscription within [insert number of days, e.g., 7 days] of the purchase, you are eligible for a full refund. After the [insert number of days], subscriptions are non-refundable.
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One-time Purchases: If you are unsatisfied with a one-time service or product, you may request a refund within [insert number of days, e.g., 14 days] of purchase, as long as the service has not been fully rendered.
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Failed Transactions: If your payment was processed incorrectly or a service failed to deliver as promised, you may be eligible for a full refund, regardless of the time frame.
Refunds will only be granted if the following conditions are met:
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You contact our support team within the specified time frame.
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You provide sufficient evidence of the issue (e.g., screenshots, detailed description of the problem).
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The service or product has not been fully delivered.
2. How to Request a Refund
To request a refund, please contact our customer support team at [Insert Refund Support Email Address] with the following details:
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Your full name and account information.
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The transaction ID or order number.
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A description of the issue you encountered.
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Any supporting documents, such as screenshots or error messages.
Our support team will assess your request and respond within [insert number of days, e.g., 7 days].
3. Non-Refundable Services
Certain services or products are not eligible for a refund, including:
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Services that have been fully rendered or completed as per the user’s request.
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Any promotional or discounted services that clearly state they are non-refundable at the time of purchase.
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Purchases made beyond the refund window.
4. Refund Process
Once your refund request has been approved, we will process the refund within [insert number of days, e.g., 10 business days]. The refund will be issued through the same payment method you used for the original transaction.
If the payment was made via credit card, PayPal, or another third-party processor, the refund may take several business days to reflect in your account, depending on the processor’s policies.
5. Partial Refunds
In some cases, we may offer partial refunds for services that have been partially delivered. For example, if only part of the service was completed or a product was used before a refund request, we may provide a refund based on the portion of the service or product used.
6. Exceptions and Special Circumstances
We may offer refunds or credits under special circumstances, such as:
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Unforeseen technical issues preventing you from using our services.
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Unauthorized transactions or fraudulent activity detected.
These exceptions will be assessed on a case-by-case basis. Please contact customer support if you believe you are eligible for a refund under special circumstances.
7. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, with the updated effective date. We encourage you to review this policy periodically to stay informed about any updates.
8. Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team:
TikViewer
Phone: +1 505-962-5424 / (530) 676-2167
Address: 3268 Heights Dr, Shingle Springs, California (CA), 95682