Refund & Return Policy

Effective Date: May 15, 2025

At TikViewer, we want you to be fully satisfied with your purchase. This Refund and Return Policy outlines the conditions and procedures for returning products, receiving refunds, or requesting exchanges. Please read carefully before making a purchase on www.tikviewer.com.

1. Eligibility for Returns

We accept returns if:

  • The item is unused, undamaged, and in original packaging

  • The return request is made within 14 days of delivery

  • A valid proof of purchase (e.g., order number, invoice) is provided

Some products may be non-returnable due to hygiene, customization, or clearance sale conditions (clearly indicated on the product page).

2. Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Customized or personalized products

  • Clearance or final sale items

  • Products showing signs of use or damage caused by the customer

  • Items returned after the return window has closed

3. Return Process

To initiate a return, please:

  1. Email us at info@tikviewer.com with your order number and reason for return

  2. Await confirmation and return instructions from our support team

  3. Ship the item to the provided return address using a trackable shipping method

  4. Once we receive and inspect the item, we will notify you about the approval or rejection of your return

Note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

4. Refunds

If your return is approved:

  • A refund will be issued to your original payment method within 5–10 business days

  • You will receive an email confirmation once the refund is processed

  • Original shipping charges (if any) are non-refundable

5. Exchanges

We accept exchanges only if:

  • The product is defective, damaged in transit, or the wrong item was sent

  • The exchange request is submitted within 7 days of delivery

To request an exchange, contact info@tikviewer.com with a description and photos of the issue.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with photo evidence. We will offer a replacement, exchange, or full refund as appropriate.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your credit card provider; it may take time before the refund is officially posted

  • If you’ve done all this and still haven’t received your refund, contact us at info@tikviewer.com

8. Return Address

The return address will be provided by our customer service team upon approval of your return request. Please do not send items back without prior authorization.

9. Contact Us

If you have questions about this policy or need help with a return or refund: